Customer Spotlight – Orange Ivory Coast
Orange, a multinational telecommunications company, uses eXo to enhance its salespeople’s productivity.
Orange is a leading telecommunications company operating in 30 countries with 240 million customers. Orange Ivory Coast (OIC) is an African entity that belongs to the group. It operates in one of the largest African economies and has a thousands of sales agents serving 10 million customers.
OIC faced the challenge of enriching and enhancing its point-of-sales workstations to give users access to information through a single entrance point. The company’s goal is to improve agents’ productivity and client satisfaction. For example, the company wants to integrate the platform with internal applications, such as an accounts management tool or a CRM.
OIC chose us because we provide an open-source solution with full collaboration and integration capabilities. The company loves the user interface on our platform, which is quite important when it comes to getting users to adopt the product.
Our social collaboration features were also key factors that influenced OIC’s choice. Furthermore, the company wanted to maintain control over development and integration, so it had to look for an open-source solution built with open standards. eXo’s ability to easily integrate into non-web and web applications was an important criterion for the technical teams involved.
By using our product, OIC improved its efficiency and client response times. The OIC sales office, which has over 1000 employees spread over four sites, uses the solution every day. OIC’s account managers now have direct access to customer information from one entry point, which allows them to exchange information and collaborate on the company’s sales operations.
Brahim Jaouane
I am a Digital Marketing specialist specialized in SEO at eXo Platform. Passionate about new technologies and Digital Marketing. With 10 years' experience, I support companies in their digital communication strategies and implement the tools necessary for their success. My approach combines the use of different traffic acquisition levers and an optimization of the user experience to convert visitors into customers. After various digital experiences in communication agencies as well as in B2B company, I have a wide range of skills and I am able to manage the digital marketing strategy of small and medium-sized companies.